Introduction
This Privacy Policy outlines how HIK CAPITAL HOLDINGS LTD ("HIK CAPITAL HOLDINGS LTD", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website at https://hikcapital-holdings.site/ (the "Website") or use our services related to ready-made interactive leisure and entertainment software development, business software solutions, and domestic software applications.
By accessing or using our Website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, you should discontinue use of our Website and services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our Website or communicate with us. This includes, but is not limited to:
- Contact details such as your full name, email address, and phone number.
- Business information including your company name, role, and any project-related details you choose to share.
- Message content contained in inquiries, support requests, or project briefs submitted via our contact or project inquiry forms.
We may also collect limited technical and usage information automatically when you visit our Website, such as anonymised or aggregated data used to understand how visitors interact with our pages. This information is typically collected through cookies and similar technologies and does not directly identify you unless you choose to provide personal details.
How We Use Your Information
Your personal information is used solely for purposes related to providing and improving our services. Specifically, we may use your information to:
- Respond to your inquiries, questions, or requests submitted via our contact or project inquiry forms.
- Provide and manage services you have requested, including preparing proposals, specifications, and software development plans.
- Communicate with you about project status, technical details, timelines, and support requests.
- Improve our Website and user experience by analysing anonymised or aggregated usage patterns and feedback.
- Maintain business records for administrative, accounting, and legal compliance purposes.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
Legal Basis for Processing Personal Data
HIK CAPITAL HOLDINGS LTD processes personal data only where we have a lawful basis to do so under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the context, our legal bases may include:
- Your consent: When you voluntarily provide personal information through our forms or opt in to receive communications, you consent to our processing of that information for the stated purposes.
- Legitimate interests: We may process your information where it is necessary for our legitimate business interests, such as responding to your inquiries, operating and securing our Website, improving our services, and maintaining business relationships, provided that such interests are not overridden by your rights and freedoms.
- Contractual necessity: Where processing is necessary to prepare, enter into, or perform a contract with you or your organisation, such as providing software development or related services.
- Legal obligations: We may process and retain certain information as required to comply with legal, regulatory, or tax obligations.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Your data may be shared only in limited circumstances, such as:
- Trusted service providers and partners who assist us in operating our business and delivering our services (for example, hosting providers, secure email or communication tools), strictly under appropriate confidentiality and data protection obligations.
- Professional advisers such as legal, accounting, or compliance consultants where reasonably necessary in the course of our legitimate business operations.
- Legal and regulatory authorities where we are required to do so by law, regulation, court order, or to protect our rights, property, or safety, or that of our clients or others.
Any third parties that process personal data on our behalf are required to do so only in accordance with our instructions and to implement appropriate security measures to protect your information.
Data Security
HIK CAPITAL HOLDINGS LTD maintains secure systems and appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or misuse.
These measures may include access controls, secure communication channels, logical and physical safeguards, and regular review of our security practices. While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Retention of Personal Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or to meet legal, regulatory, tax, or accounting obligations.
When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely destroy it. Retention periods may vary depending on the nature of the information and the context in which it was provided, such as ongoing projects, support relationships, or legal requirements.
Your Rights
Subject to applicable data protection laws, you may have the following rights in relation to the personal data we hold about you:
- Right of access – to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data.
- Right to rectification – to request correction of inaccurate or incomplete personal information.
- Right to erasure – to request deletion of your personal data where there is no compelling reason for us to continue processing it.
- Right to restrict processing – to request that we limit the processing of your data in certain circumstances.
- Right to object – to object to processing based on our legitimate interests, on grounds relating to your particular situation.
- Right to data portability – to request that we provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible and applicable.
To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request and may be unable to comply in full where we are legally required or entitled to retain certain information.
Third-Party Websites
Our Website may contain links to third-party websites, platforms, or services that are not operated or controlled by HIK CAPITAL HOLDINGS LTD. This Privacy Policy applies only to our Website and services.
We are not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy statements of any external sites you visit before providing personal information.
Children's Privacy
Our Website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors. If you are under 16 years of age, please do not use our Website or provide any personal information.
If we become aware that we have inadvertently collected personal data from a child under 16, we will take reasonable steps to delete such information as soon as practicable. If you believe that a child has provided us with personal data, please contact us using the details below.
Contact Information
If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your data rights, please contact us using the following details:
Phone
Address
HIK CAPITAL HOLDINGS LTD
85 Ribblesdale Road
Birmingham
United Kingdom
B30 2YS
You may also reach out via our Contact Us page if you prefer to submit your request through an online form.